Support hours
You can reach our support on weekdays from 8 am to 5:30 pm (CET).
Live chat
The chat is available both in the Support Center and in the Shopgate Admin. In the admin, the chat appears as soon as you are logged in. Just look for the speech bubble:
You can contact us by email at support@shopgate.com at any time. We automatically create a support ticket from your request.
Phone
You can reach us at +49 6033 7470-0. Please have your customer number or account name ready so that we can match your request.
Product news
Via the bell in the top right of the admin, we inform you about new features and announcements from Shopgate. A number on the bell shows how many messages you have not read yet. At the bottom of the news panel, Roadmap takes you to our product roadmap and Status to our status page. Current incidents and maintenance work are also shown in the panel.