Klaviyo Integration

How do I set up Klaviyo for my app?

Set up push integration in Klaviyo.

• Log in to your Klaviyo account.
• Then, navigate to Settings > Push Notifications.
• Add an iOS and Android app.
  
  

Shopgate Support:

• Merchants will receive the necessary integration data directly from Shopgate.
• We will then update the app.

Which Klaviyo features does Shopgate support?

After a successful setup, the following functions will be available in the Shopgate app:

1. App Events:

Shopgate automatically sends predefined app events to Klaviyo, such as app opens, orders, and shopping cart actions. You can use these events directly in flows, segments, and campaigns to build automated customer journeys.

2. Push Notifications:

• Push notifications can be sent directly to app users via Klaviyo.
• They can be used for campaigns, automated flows, or targeted triggers (e.g., abandoned cart).
• Push notifications appear on users' smartphones, even when the app is closed.

3. In-App Notifications

• The integration also supports in-app notifications.
• These messages appear within the Shopgate app when the user is actively using the app.
• They are ideal for onboarding hints, special offers, or product recommendations.

Benefits for merchants:

• Centralized control of all marketing channels (email, SMS, push, and in-app) via Klaviyo.
• Seamless connection between Shopgate app events and campaign logic.
• Greater customer loyalty through targeted and personalized communication.

What events does Shopgate track?

As soon as a user agrees to tracking within the app, the following events and event-specific content are transferred to Klaviyo.

Shopgate Push Notification Permission Changed

• When: Upon confirmation or rejection of push messages within the app.
• Content:
  • Selection: Approved/Denied

Shopgate app open

• When: When the app is opened.
• Content: -

Shopgate page view

• When: When opening product or category pages.
• Content:
  • Type: Product/Category
  • ID: ID of the product or category
  • Name: Name of the product or category

Shopgate Search:

• When: Upon triggering a search.
• Content:
  • searchQuery: Used search term

Shopgate: Add to Wishlist

• When: When adding products to the app wish list.
• Content:
  • ID: ID of the product
  • Name: Name of the product

Shopgate: Add to Cart

• When: When adding products to the app wish list.
• Note: This likely means "shopping cart" based on the context.
• Content:
  • id: of the product
  • name: Name of the product
  • quantity: Added Quantity

Shopgate-initiated checkout

• When: Upon tapping "Checkout."
• Content:
  • value: Shopping cart value
  • numItems: Number of products
  • quantity: Added quantity

Shopgate Purchase

• When: After completing a purchase.
• Content:
  • lineItems: An array containing all product information

---

Updated: 5 September 2025