Creating a return

How do I create a return?

Returns can be created for all orders in which at least one item has already been shipped or picked up. You can do this in the system with just a few clicks. First, find the relevant order under Sales › Overview, e.g. by order number or customer name. Open the order and click "Return Items" in the top right. You can create several returns per order.

Then select the location and the drop-off type ("In-Person" or "Shipping") in the top right, followed by the items and quantities to be returned.

For all selected items, you can now specify the reason for the return as well as the condition.

Then click "Continue to Summary" in the top right. Check the details and click "Save the Return". You'll then see the return in the order in the "Returns" section, as well as in the overview of all returns under Sales › Return Orders.