What should I do if new product info won't show in a search?
If you have edited one or more products and the change is not shown in the search, updating the Shopgate product search may be the solution. Find out how here.
Note: For shop systems with a live connection (Shopify, and Shopware 6 as a beta), the product search comes directly from your shop system. This article only applies to shops whose products are transferred to Shopgate via import.
Why are product changes not shown in the product search?
Your product changes are not visible because the search engine index in your app is outdated.
Product searches are run on a reliable server at Shopgate. Search engine indexing is used to speed up the search in your apps. Every time your products are transferred via the Shopgate import system, these indexes automatically receive the latest information. This process makes sure that product searches are always up to date.
If a product is created or its product information is edited (via API or manually in your Shopgate Admin), the search engine index cannot be updated. As a result, recent changes are not shown in the search results.
How do I update the search index?
- Log in to your Shopgate Admin.
- In the menu, click Settings › Tools.
- On the page that opens, click Update Search Index and wait until the page has reloaded.
- Once the process is complete, restart your apps. Your changes should now be visible in the product search.