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Requesting an update for a customized plugin

In this article, you'll learn how to request an update for your customized Shopgate plugin.

First, you need to find out whether you are using a version of the plugin that contains customizations. If this is the case, a newer version of the standard plugin will NOT work in your shop. 

You are using a customized version if the following points apply to you or your shop:

  • You contacted Shopgate to integrate a third-party provider into your shop's plugin. 
  • You asked Shopgate to integrate a special feature or function.
  • Shopgate sent you a customized version by email.
  • The plugin file you installed contains "adaption" in its file name.

Requesting an update

If you are using a customized Shopgate plugin, please always submit your request before the update to have your plugin updated via support@shopgate.com.