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How can I check import logs?

Settings › Imports in the Shopgate admin

To check the status of imports, Shopgate provides logs in the admin under Settings › Imports.

Note: This history only includes imports via CSV, FTP or JSON. For live updates to products or similar, you receive the logs directly in the API response. For this reason, the Imports menu item is only shown for shops whose catalog is loaded via CSV, FTP or JSON import.

Overview

The overview shows a table of all imports of your shop.

Overview of imports

Here you can see the most important information at a glance:

  • Import Reference: Internal reference number of the import. If the import was created via the API, the number matches the "importRef".

  • Created: Timestamp of when the import was created. This can be the time of a manual upload in the admin or the creation of an import via the API.

  • Status: Current status of the import, e.g. "Started" or "Finished".
  • Entities: Shows which objects are included in this import, e.g. "Categories" and/or "Products".

  • Statistics: Show the number of created, updated, deleted or skipped objects. You also see the number of errors. You can find more details about possible errors in the import details.

Details

Click an import to open its details page.

Details of an import with logs

Here you will find the following information:

  • Logs: The "View Logs" button shows you an excerpt of the import logs (the first 500 lines). With "Download Log File" you can download the complete log file. You can also find the complete log file on the FTP server (access details on the overview page). The logs are stored in the system for 14 days.

  • Entities: If an import contains several entities, you can see the statistics per entity here. This can help you identify possible errors.

  • Download file: If you uploaded a CSV directly in the admin, you can download the original file again. You can also view, for every import, the files converted from CSV to JSON that are loaded into the system.