Setting up cash on delivery

If you're based in the US and need to update your payment method, please contact Shopgate support.

Find everything you need to set up "cash on delivery" as a payment method for your mobile website and apps in this article.

Please note that a cash on delivery payment will be processed entirely by you.

Getting started

By setting up cash on delivery at Shopgate, you will be able to accept payments from these available marketplaces:

  Cash on delivery
UK Yes
Germany Yes
Austria Yes
Switzerland Yes
Poland Yes
France Yes

Collecting necessary information

Please prepare the following information before you set up cash on delivery.

Account Info Description
Shipping service fee

If the shipping service you use will charge the recipient a service fee for each package delivered, please enter it here. Please note that this fee will be collected by the delivery personnel and will NOT be reflected on the order confirmation.

Additional Settings

To set up additional charges or discounts, read Setting up additional fees and discounts of a payment.

Setting up "cash on delivery" at Shopgate

  1. Log in to your Shopgate Admin page.
  2. Click Settings from the menu bar, then select Payment.


  3. Find the "Add payment method" section, start typing "cash on delivery", and select cash on delivery under "Payment method."


  4. In the pop-up window, configure the settings and click Save.

Frequently Asked Questions

Where should I enter the postal service charges "shipping service fee" or "additional charges"?

This depends on how you pay your postman.

If your contract with the postal service requires that you pay the service charges separately, you should enter the charge-per-order in "additional charges."

If your postman charges your customers a service fee upon delivering a package, please enter this fee in "Shipping service fee."

In both cases, your customer will need to pay for the postal service charge. The only difference is that the shipping service fee will NOT be reflected on the order confirmation.