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Location settings

Stores are the basis for all fulfillment processes at Shopgate. You can create and edit them via Settings › Locations. If you need to maintain many locations regularly, you can also do this automatically via our API.

You manage your locations in the merchant area under Settings › Locations. The page is divided into the tabs "Locations", "Location Groups" and "Settings".


Store Details

  • Location Code: The location code is the unique identifier of a store and cannot be changed later. The code is not publicly visible. Note: If you want to market local inventory on Google, the "Location Codes" in Shopgate must match the store codes in Google Business. If store codes have already been assigned in Google Business, please use them as the "Location Code". If the store codes in Google have not been fixed yet, please adjust them so that they match the location code.
  • Locale: This sets the language of a store.
  • Location Name: This sets the name of the location. This name is visible both to your customers and to employees in the store.
  • Type: Here you choose between the options "Store" and "Warehouse".
  • Status: Determines whether a store is active in the system. See also "Visibility".
  • Store Manager: Name of the store manager
  • Visibility: Visibility only controls whether the store is visible to customers in the frontend. This way, a store can still be active (e.g. for updates via API) but no longer visible to customers.
  • Time Zone: Sets the time zone of a store
  • Is Default Location: Sets a store as the default location (e.g. for the storefront)

Address and coordinates

  • Address fields: The address, phone number and fax number are shown in the frontend and used in SMS.
  • Store Email Address: Used for the automatic order email to your store.
  • Location coordinates: Latitude and longitude are used for the map in the store finder.

Store hours, operational hours and fulfillment windows

Here you can manage the store hours, the operational hours and, optionally (after activating "Enable Fulfillment Scheduling" under Settings › Fulfillment), the fulfillment windows. Fulfillment windows can be as short or as long as you like. You can also limit the maximum number of orders per window to control the workload of the store.

Operational hours are the processing time windows for Ship-from-Store orders.

Important: By default, fulfillment windows are not supported by the Storefront JavaScript. However, this can be added optionally.

Location Settings

  • Fulfillment methods: Here you can restrict the globally defined fulfillment methods (Click&Collect, Click&Reserve, Direct Ship) for the respective store. Direct Ship is only available if you use Ship-from-Store. This may be necessary, for example, if a store offers pickup but does not have a large enough stockroom to also offer shipping from the store.
  • Fulfillment Location Finder: Determines how the store is shown in the store finder (storefront) and in the fulfillment location finder. In addition, stores under construction can be shown as "Coming Soon", and the store hours can be hidden if required.
  • Inventory Settings: Shopgate supports 3 inventory management modes. "Blind" means that all products can be ordered in unlimited quantities in this store. This mode is only used if there is no inventory integration. "Blind with Assortment" lets you remove certain items from the assortment permanently or temporarily. This can be done via the export or by manually deactivating items in the admin or in the In-Store App. "Integrated" requires a corresponding inventory export for this store. All products can then be purchased to the extent specified by the export. Shopgate automatically deducts the safety stock and orders already placed from this inventory.
  • Fulfillment Settings: Here, among other things, you can use "Enable Automatic "Ready" Status for Fulfillment Orders (Click&Reserve / Click&Collect orders only)" to set whether orders in a store are set to "Ready" immediately. As a result, employees no longer have to pack orders, and customers are notified immediately. Only choose this setting if you have a reliable inventory integration, as overselling is otherwise possible. It is suitable, for example, for stores with small stockrooms where employees have short distances and can fetch the products quickly as soon as the customer enters the store. The "Scheduled Fulfillment Pick Time (in Mins)" is only shown when fulfillment windows are active and describes the lead time your employees need to pack an order. Orders are only passed on to employees when this time window starts. This is useful in grocery retail, for example: employees can pack the products right before the customer arrives, so the products only need to be stored and kept cool for a short time. The optional pickup instructions can be used in SMS. In the "POS Transaction ID Format" field, you set the format of the POS transaction number for this location.
  • Ship-from-Store Settings: Here, in the "Shipping Label From-Address" field, you set whether shipments are returned to a central location or to the respective store. When returning to the store, DHL requires a so-called DHL Receiver ID for each country/store combination. You need to have these created by DHL and enter them here under "DHL Receiver IDs" (see below). 
  • Return-in-Store Settings: Under "Preselection of the Return Drop-Off Type", choose whether the system should set a default value for the return type ("Global Default", "Manual Selection", "Shipping" or "In-Person"). You see this section if you use Return-in-Store.

Location Groups

Location groups make it easier to maintain stores. For example, they let you add a group of stores to a Ship-from-Store route.

Simply switch to the "Location Groups" tab and create a new group via "New Location Group". You can filter by the attributes "Type" (e.g. store or warehouse) and "Supports Fulfillment Method" (e.g. Click&Reserve) and then group all stores that match this filter.

Ship-from-Store Settings

Under "Ship-from-Store Settings", you can use the "Shipping Label From-Address" field to set which sender address is printed on the shipping label. This is the address the shipment is returned to if it could not be delivered. Use either the default address configured with your logistics provider (e.g. Shipcloud) ("Default From-Address") or the address of the location ("Store Location").

In addition, under "DHL Receiver IDs", you can add a DHL Receiver ID per country via "Add DHL Receiver ID". It is sent to Shipcloud as soon as a return label is created. In this case, the address of the specific store, not the default return address, is printed on the return label. 

Settings

In the "Settings" tab, you define for all locations how locations are searched for and displayed in the storefront (e.g. default search radius, number of locations shown or location-based shopping). The individual settings are described in the article General Settings.