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Is my Shopgate plugin connected properly?

To check whether the connection to your shop system works correctly, follow the instructions below.

  1. Log in to your Shopgate Admin.
  2. Go to Settings › Shop Interface.
  3. On the page that opens, click Actions › Ping.
  4. Then check whether Connection and Authentication are both shown as "successful".

    Ping result with successful connection and authentication
  5. If this is the case, your shop has been connected successfully. If not, please check the plugin settings in your shop system and in the Shopgate Admin. Make sure that the shop number, customer number, API key and alias have been entered correctly.