Shipping, Payments + Taxes

Manage shipping, payment methods, and taxes.

Amazon Pay

In this article, you will find out how to set up Amazon Pay as a payment method for your Shopgate app and mobile website.

Amazon Pay is supported by Shopgate in the US, UK, and Germany.

To update your payment method, please contact Shopgate support.

Register an Amazon Pay Merchant account

To integrate Amazon Pay at Shopgate, please register for an Amazon Pay Merchant account.

Collect Information

Please collect the following information before you start. Everything listed here is required to register for an Amazon Pay Merchant account.

  • A unique email address not associated with any other Amazon account
  • Your business name, type of goods or services, sales volume, company registration and ownership information
  • Place of establishment (your business address)
  • VAT registration details, if your business is VAT-registered
  • Credit card number
  • Phone number

Sign Up for an Account

To register for an Amazon Pay Merchant account, follow the instructions below:

United_States_of_America.png US United_Kingdom_Great_Britain_.png UK Germany.png Germany

Click here to sign up.

Follow the on-screen instructions until your registration is complete.

Generate MWS Access Key

MWS access keys need to be generated before Amazon Pay can be configured with the Shopgate plugin.

  1. Log in to the Amazon Seller Central of your country: United_States_of_America.png USA  |  United_Kingdom_Great_Britain_.png UK  |  Germany.png Germany
  2. Go to INTEGRATION → MWS Access Key.
  3. Under Create MWS Account, click the link. Then log in again to your Amazon Pay account.
  4. Select the first option "I want to access my own Amazon seller account with MWS." to make sure that you register the MWS Access Key for your own account. Click Next, read and accept the license agreement, and click Next again.
  5. Now the AWS Access Key IDSecret Key, and the Merchant ID are presented to you on the congratulations page. You can always review the key information at Amazon Seller Central under Integration  MWS Access Key.

 

Configure your Amazon Seller Central

Please prepare your Amazon Seller Central for integration by entering an Integrator URL and uploading a banner image. To do so,

  1. Log in to the Amazon Seller Central of your country: United_States_of_America.png USA  |  United_Kingdom_Great_Britain_.png UK  |  Germany.png Germany
  2. Go to Settings → Integration Settings on the top right.
    Integration_Settings_Amazon.png
  3. Complete the 2 tasks below.
Enter Integrator URL
  1. Under the section Instant Notification Settings, click Edit to the right.
  2. Enter this URL as the Integrator URL: https://api.shopgate.com/payment/mws_ipns
    If your Integrator URL is pre-filled with a different URL, copy and paste it into the text field Merchant URL. Then enter https://api.shopgate.com/payment/mws_ipns as your new Integrator URL.
  3. Click Update to save the changes.
Upload a Banner Image

Having a banner image will increase conversion rate and add more trust to your shop!

Amazon_Pay_logo_banner.png

To upload a banner image, look for Pop-up Window Banner on the Integration Settings page. Click Choose File and then Upload.

That's it! You have finished both tasks on your Amazon backend. Continue to the next chapter to finish setting up Amazon Pay at Shopgate.

 

Find credentials

Please prepare the following information in order to set up Amazon Pay in your mobile website.

NOTE: The credentials only show on an Amazon Pay account. If you are currently using "Checkout by Amazon" account, please switch to your "Amazon Pay" account. Click here for instructions to do so.

Merchant ID

In your Amazon Seller Central, navigate to Settings → Integration Settings on the top right.

Access Key ID

Secret Access Key

Click on INTEGRATION → MWS Access Key, and look under the table "Access Key ID and Secret Access Key".

Transaction Type

Choose a transaction type to accept customer payments.

 

Set up Amazon Pay in Shopgate

IMPORTANT: Please make sure you have an Amazon Pay Merchant account. "Checkout by Amazon" or any other Amazon accounts do NOT have the API option to integrate.
  1. Log in to your Shopgate Admin and navigate to Settings → Payment.
  2. In the section "Add payment method", search for Amazon Pay and select it. A pop-up will open. Leave this open until you finish the setup in this chapter.
  3. Add Amazon Pay to your app and mobile website by following the instructions here:

    iOS app Android app Mobile Website
    • Log into your Amazon Seller Central and select "Login with Amazon" on the top.
    • Scroll down to your dashboard to find "iOS Application Details". If you don't see this section, click the button "Add API Key" at the bottom of iOS Settings.
    • On the Shopgate page opened above, copy your iOS Bundle ID by clicking the copy icon on the right end of the row.
    • Paste your Bundle ID. Click Save.
    • Now the API Key Value is generated. Click Get API Key Value button to reveal it (not shown in the screenshot). Copy and paste it back into the iOS API Key Value field at Shopgate.

    amazon_ios_enter_bundle_ID.png

  4. Finish the setup by configuring any additional fees and discounts for Amazon Pay (optional)
  5. Click Save.
  6. Clear cache in your Shopgate Admin. This will refresh the changes to your Amazon Pay setup.additional_settings.png

Congratulations! Amazon Pay is now completely set up and ready to accept payments from your mobile users.

 

Frequently Asked Questions

Can I use my "Checkout by Amazon" account?

Unfortunately, "Checkout by Amazon" accounts don't have the proper API settings for integration purposes. Please register an "Amazon Pay" account in order to set up Amazon Pay in your Shopgate mobile shop.

Why can't I see Integration settings?

Integration settings are only available for "Amazon Pay" accounts. If you're currently working in another account view, please switch to the "Amazon Pay" account view to see integration entries in Settings and on the menu bar.

How do I switch to my "Amazon Pay" account in Seller Central?

Go to your Amazon Seller Central, and look for a drop-down on the top right. If it shows "Checkout by Amazon" or another account name, click on it, and select Amazon Pay from the drop-down.

"Authorize Only" or "Authorize and Capture"?

"Authorize Only" should apply to most shops. It allows regular "Amazon Pay" accounts to accept bank transfers and other payments. You only need to confirm shipping of an order to get paid.

"Authorize and Capture" should only be used if Amazon has white-listed your account for "Authorize and Capture" by Amazon. When "Authorize and Capture" is selected, you will get paid automatically.

What is my Merchant URL?

Many "Amazon Pay" account should already have a merchant URL entered in the settings. However, if this isn't the case, choose one of the following:

  • If you have an Integrator URL pre-filled, please copy this URL and paste it into your Merchant URL field. Then enter https://api.shopgate.com/payment/mws_ipns as your new Integrator URL.
  • If both of your Merchant URL or Integrator URL are empty, simply leave the Merchant URL empty.

An order is marked "on hold". What does that mean?

If one or more of your customer's orders show a status of "on hold", you will not be able to confirm shipping on these orders. This indicates that there has been a problem with the order(s). Please contact Shopgate support at support@shopgate.com

My customers can't select Amazon Pay. What should I do?

If your customers are seeing an error while selecting Amazon Pay in your shop, make sure your Amazon Pay credentials are up-to-date at Shopgate.

If the issue persists, clear the cache at Shopgate.

Why have my orders been canceled automatically?

If orders paid by Amazon Pay have been canceled automatically, it is highly likely that you have entered your VAT number incorrectly. Please update your VAT number in your Amazon seller account under Settings → Seller Account Information → Business and Contact Information → VAT Agreement. 

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