Orders + Products

Manage orders, inventory, and pricing.

Troubleshooting when an order fails to transfer

Received an email alert for an "order failed to transfer"? Don't panic! Most likely, this is a simple problem: you still have the order, but it hasn't transferred to your shopping cart yet.

For a quick self-diagnosis, check these three possibilities first:

Is my Shopgate plugin/app still connected to my shopping cart system?

In order to transfer a customer's order, an API connection between your mobile shop and your shopping cart system need to be established correctly. Ping your plugin to see if it has been connected properly using this article.

Is any product in this order out-of-stock?

To prevent overselling, the Shopgate system triggers an error if a product is out of stock. If for some reason a customer was able to order this product, the order will fail eventually. Verify if any product in this failed order is or was out-of-stock at the time of order.

Did the customer enter invalid data?

If the points above didn't help, verify if your customer has entered any invalid data. For example, they may have entered a phone number in a wrong format. 

If none of these seem to solve the problem, please contact support@shopgate.com for help.

 

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