Shipping, Payments + Taxes

Manage shipping, payment methods, and taxes.


If you're based in the US and need to update your payment method, please contact Shopgate support.

Registering a SEPAone account

If you don't already have an account at SEPAone, please send a request via this contact form or send an email to

Collecting necessary information

To connect your SEPAone account at Shopgate, you will need the following credentials and configuration details. Please collect these before you proceed.

Account Info Description
Authorization Token This is a secure token to create an API connection between your SEPAone backend and the Shopgate technology. This token can be found in your SEPAone account.

Adding "pre-notification period"

IMPORTANT: This is required by SEPAone. SEPAone has shortened their direct debit "pre-notification period" to one day. Please add this info in your Terms & Conditions.


Setting up SEPAone at Shopgate

To set up SEPAone as your direct debit payment method, please complete the following steps:

  1. Log in to your Shopgate Admin.
  2. Click Settings from the menu bar, then select Payment.
  3. In the section labeled "Add payment method," start typing "SEPAone" and select it when it appears.
  4. Enter your SEPAone account information in the pop-up window. Copy the Webhook URL to enter in your SEPAone account. Your account information will be validated automatically.
    For more assistance, please read Where can I find the required information?
  5. Set up additional charges if needed.
  6. Click Save. SEPAone is now successfully set up as your direct debit payment.


Finding the required information

To find the information required above, please log in to your SEPAone account. On your SEPAone dashboard, click Settings on the top right.

Authorization Token Look for the API Token under "Your settings." 
Webhook URL This URL is necessary to get payment updates for your mobile orders. To set up this URL, scroll to the bottom of the Settings page and look for Webhooks:
  1. Enter the URL in the URL field. This URL is provided in your Shopgate account.
  2. Enable Live mode and click Create Webhook Subscription.
  3. You should now see the webhook URL created.


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