Support Center

Providing access to shop backend & FTP server


If you run into any issues or errors that you would like to get help from the Shopgate support teams, please provide login credentials to your shop backend and your FTP server.


To do so, follow the steps here :

  1. Log in to your Shopgate Admin page.

  2. Click on Integration from the menu bar, then select Credentials.

  3. On this page, you can find sections to enter credentials to your shopping cart backend and your FTP server. You can provide your main logins or logins you created for Shopgate support. Please make sure that the login you entered here have the proper (write) permissions to the Shopgate plugin in your system.
    Note: These sections only appear for shops with Integration packages. Please contact Shopgate if you're interested in purchasing a package.