FAQ

Common questions and simple solutions.

How to request an update for a customized Shopgate plugin

Check plugin version

Before updating your Shopgate plugin to a newer version, make sure to check if your shop uses a customized version of the Shopgate plugin. If this is the case, a generic plugin update will not work for your shop.

You are using a customized version if any of the following is true:

  • You have contacted Shopgate for making a third party plugin to work in your mobile shop.
  • You have asked Shopgate to add a special feature or function.
  • Shopgate has sent you an adapted version of plugin via email.
  • The plugin file you installed has "adaption" in the name.

Submit an update request

Please submit a request via this form every time before updating your Shopgate plugin.

Please provide as much detail as possible to help us pinpoint the issue.

 

Was this article helpful?
Can't find what you're looking for?
Let us help you—submit a support ticket.
Contact Support