Support Center

Requesting update for a customized Shopgate plugin


In this article, you will find everything you need to request an updated version of your customized Shopgate plugin.


Topics covered in this article:

  1. Checking for customized Shopgate plugin
  2. Submitting an update request


1. Checking for customized Shopgate plugin

Before updating your Shopgate plugin to a newer version, make sure to check if your shop uses a customized version of the Shopgate plugin. If this is the case, a generic plugin update will NOT work for your shop.

You are using a customized version if any of the following is true:

  • You have contacted Shopgate for making a 3rd party plugin to work in your mobile shop
  • You have asked Shopgate to add a special feature or function
  • Shopgate has sent you an adapted version of plugin via email
  • The plugin file you installed has "adaption" in the name


2. Submitting an update request

Please submit a request via this form every time before updating your Shopgate plugin.

Where can I find my shop number?

Please provide as much detail as possible to help us pinpoint the issue.