Common questions and simple solutions.

How do I request an update for a customized Shopgate plugin?

Before updating your Shopgate plugin to a newer version, make sure to check if your shop uses a customized version of the Shopgate plugin. If this is the case, a generic plugin update will not work for your shop.

You are using a customized version if any of the following is true:

  • You have contacted Shopgate about making a third party plugin to work in your mobile shop.
  • You have asked Shopgate to add a special feature or function.
  • Shopgate has sent you an adapted version of plugin via email.
  • The plugin file you installed has "adaption" in the name.

Submit an update request

Please submit a request via this form every time before updating your Shopgate plugin.

Please provide as much detail as possible to help us pinpoint the issue.


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