Support Center

Requesting an app update

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After your apps have been published in the app stores, further changes* made to your apps will require an app update.

In this article, we will show you how to request an app update.

 

Topics covered in this article:

  1. The "Update" buttons
  2. The review timeframe
  3. Frequently Asked Questions (FAQ)
* Changes made to the color configurations, page designs or the "More" menu entries do NOT require an app update.

 

 

1. The "Update" buttons

If you have made any of the changes listed here and you wish to have your apps updated, follow the steps here to request an update:

  1. Log into your Shopgate Admin and navigate to Integration > Going Live.

  2. In section Public App, click on either Update button to reveal a pop-up.


  3. In the pop-up, tell us exactly what has been changed in your apps. Providing a list of changes will shorten the time in submitting and reviewing your apps.
    iOS Android 
    • App name
    • App Store display name
    • App Store description
    • Keywords
    • App Store categories
    • copyright (year + name)
    • Your desktop shop URL
    • App icon / App Store icon
    • Loading screens
    • App screenshots
    • App Store update text
    • App name
    • Description – short and full
    • Content rating
    • App icon / Play Store icon
    • Loading screens
    • Play Store feature image
    • App screenshots
  4. Repeat the steps to update your iOS and Android apps.

That's it! You have requested an app update successfully.

 

2. The review timeframe

After we have submitted your apps to the App Store and the Google Play Store, Apple and Google will start their review process. The time frames are as follows:

iOS Android 
Review time Changes Review time Changes
Up to 2 weeks
  • App name
  • App Store display name
  • App icon / App Store icon
  • Loading screens
  • App screenshots
  • Keywords
  • App Store categories
Up to 3 hours 
  • App name
  • App icon / Play Store icon
  • Loading screens
  • App screenshots
  • Play Store feature image
  • Description – short and full
  • Content rating
 
Up to 24 hours
  • App Store description
  • Copyright (year + name)
  • Your desktop shop URL
  • App Store update text

To learn more on app process, read What happens after I submitted the apps?

 

3. Frequently Asked Questions (FAQ)

3.1 What can I change in an app update?

Here is a list of changes you can make to your apps at your Shopgate Admin:

  iOS Android  Where to change
  • App name
  • App Store display name
  • App Store description
  • Keywords
  • App Store categories
  • copyright (year + company name)
  • Your desktop shop URL
  • App name
  • Description – short and full
  • Content rating

Settings > Native Apps

  • App icon / App Store icon
  • Loading screens
  • App icon / Play Store icon
  • Loading screens
  • Play Store feature image

Design > Logos

  • App screenshots
  • App screenshots

Design > App Screenshots

  • App Store update text
 

Upon request **

** Please enter your own update text in the update description field.

After you have made the changes, we will recompile your apps and submit them to the App Store and the Google Play Store. This could take up to 1 business day.

 

3.2 Why don't I need an app update for logo changes?

Your logos in the apps are dynamic elements. After you uploaded a new logo in your Shopgate Admin, the change should apply automatically within 24 hours.

 

3.3 How many app updates can I request?

You can request up to four (4) updates per year. This doesn't include system updates initiated by Shopgate. 

 

 

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