How do I request an app update?

After your apps have been published in the app stores, certain changes made to your apps will require an app update.

Please note that changes made to the color configurations, page designs, or "More" menu entries do not require an app update.

If you have made any of the changes listed here and wish to have your apps updated, please send an email to support@shopgate.com informing us of your update request and the changes that you have made.

How long will this take?

After we have submitted your apps to the App Store and the Google Play Store, Apple and Google will start their review process. The review process for both Apple and Google will take 1-3 business days, dependent on their current workload.

To learn more about this app process, read What happens after I submit the apps?

Frequently Asked Questions 

What can I change in an app update?

Here is a list of changes you can make to your apps at your Shopgate Admin:

	iOS	Android	Where to change
	App name App Store display name Subtitle Promotion text (see note below) App Store description Keywords App Store categories copyright (year + company name) Your desktop shop URL Privacy policy URL	App name Description – short and full Content rating	Settings > Native Apps
	App icon/App Store icon	App icon/Play Store icon Play Store feature image	Design > Logos
	Launch screen	Launch screen	Design > Launch Screen
	App screenshots	App screenshots	Design > App Screenshots
	What's New text	What's New text	Upon request

After you have made the changes, we will compile your apps and submit them to the App Store and the Google Play Store. This could take up to one business day.

Why don't I need an app update for logo changes?

Your logos in the apps are dynamic elements. After you upload a new logo in your Shopgate Admin, the change should apply automatically within 24 hours.

How many app updates can I request?

You can request up to four updates per year. This doesn't include system updates initiated by Shopgate.