After your apps have been published in the app stores, certain changes made to your apps will require an app update.

Please note that changes made to the color configurations, page designs, or "More" menu entries do not require an app update.

In this article, we will show you how to request an app update.

Requesting an update

If you have made any of the changes listed here and wish to have your apps updated, follow the steps here to request an update:

1. Log into your Shopgate Admin and navigate to Integration > Going Live.
2. In the section titled "Public App," click on either Update button to reveal a pop-up.
   
   
   
   
3. In the pop-up, tell us exactly what has been changed in your apps. Providing a list of changes will shorten the time in submitting and reviewing your apps.
   
   

   	iOS	Android
   	App name App Store display name App Store description Keywords App Store categories copyright (year + name) Your desktop shop URL App icon/App Store icon Loading screens App screenshots App Store update text	App name Description – short and full Content rating App icon/Play Store icon Loading screens Play Store feature image App screenshots

    
4. Repeat the steps to update your iOS and Android apps.

That's it! You have requested an app update.

How long will this take?

After we have submitted your apps to the App Store and the Google Play Store, Apple and Google will start their review process. The timeframes are as follows:

iOS		Android
Review time	Changes	Review time	Changes
Up to 2 weeks	App name App Store display name App icon / App Store icon Loading screens App screenshots Keywords App Store categories	Up to 3 hours	App name App icon / Play Store icon Loading screens App screenshots Play Store feature image Description – short and full Content rating
Up to 24 hours	App Store description Copyright (year + name) Your desktop shop URL App Store update text

To learn more about this app process, read What happens after I submit the apps?

Frequently Asked Questions 

What can I change in an app update?

Here is a list of changes you can make to your apps at your Shopgate Admin:

	iOS	Android	Where to change
	App name App Store display name App Store description Keywords App Store categories copyright (year + company name) Your desktop shop URL	App name Description – short and full Content rating	Settings > Native Apps
	App icon/App Store icon Loading screens	App icon/Play Store icon Loading screens Play Store feature image	Design > Logos
	App screenshots	App screenshots	Design > App Screenshots
	App Store update text		Upon request **

After you have made the changes, we will recompile your apps and submit them to the App Store and the Google Play Store. This could take up to one business day.

Why don't I need an app update for logo changes?

Your logos in the apps are dynamic elements. After you upload a new logo in your Shopgate Admin, the change should apply automatically within 24 hours.

How many app updates can I request?

You can request up to four updates per year. This doesn't include system updates initiated by Shopgate.