After your apps have been published in the app stores, certain changes made to your apps will require an app update.
Please note that changes made to the color configurations, page designs, or "More" menu entries do not require an app update.
If you have made any of the changes listed here and wish to have your apps updated, please send an email to support@shopgate.com informing us of your update request and the changes that you have made.
How long will this take?
After we have submitted your apps to the App Store and the Google Play Store, Apple and Google will start their review process. The review process for both Apple and Google will take 1-3 business days, dependent on their current workload.
To learn more about this app process, read What happens after I submit the apps?
Frequently Asked Questions
What can I change in an app update?
Here is a list of changes you can make to your apps at your Shopgate Admin:
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Android ![]() |
Where to change | |
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Settings > Native Apps |
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Design > Logos |
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Design > Launch Screen |
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Design > App Screenshots |
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Upon request |
After you have made the changes, we will compile your apps and submit them to the App Store and the Google Play Store. This could take up to one business day.
Why don't I need an app update for logo changes?
Your logos in the apps are dynamic elements. After you upload a new logo in your Shopgate Admin, the change should apply automatically within 24 hours.
How many app updates can I request?
You can request up to four updates per year. This doesn't include system updates initiated by Shopgate.