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Changing my refund type for Shopgate payments


If you accept orders via any of the Shopgate payments, you are getting paid from Shopgate regularly. For orders that are canceled after you have been paid, Shopgate is refunded via the refund type you chose.


To change your refund type, please follow the steps below:

1. Log in to your Shopgate Admin page.

Click your name on the top, and select Shopgate Payment from the drop-down.

2. On the Shopgate Payment page, look for Payout account section.

Find your payout account, and click Change.

3. A pop-up window will open.

Select the refund type you would like to change to at Cancelations. Click Save.

For more information, read Understanding refund options for canceled orders

That's it! Now you have changed your refund type.