Support Center

Setting up Apple Pay



Apple Pay is available on Shopgate.

With Apple Pay and Shopgate, you have an easy and secure way to accept and process payments that are simple to integrate.


By setting up Apple Pay at Shopgate, your iPhone 6, iPhone 7, iPad Air 2 and iPad mini 3 customers will be able to enjoy the most convenient checkout in checkout history. No more creating an account or typing billing and shipping information. With a single touch in your shop's iOS app, shopping has just become easier than ever before.


In this article, you will find everything you need to set up Apple Pay as a credit and debit card payment method.

NOTE: Apple Pay is currently only available in the U.S.


Topics covered in this article:

  1. Getting started
  2. Adding Apple Pay to your payment methods
  3. Generating Apple Pay Certificate
  4. Frequently Asked Questions (FAQ)



1. Getting started

Apple Pay is processed via your existing credit and debit card payment provider in your Shopgate app. Please make sure to have your payment provider configured.

To check if your credit card payment provider has been configured, follow the steps here:

  1. Log in to your Shopgate Admin page.

  2. Click on Settings from the menu bar, then select Payment.

  3. Your Payment method table should contain a row named Credit card and its status should be ON. It may look similar to this:


If your credit card payment has NOT been configured, follow this list to set up your credit card payment.

Now continue to the next chapter to add Apple Pay as a payment.



2. Adding Apple Pay to your payment methods

To add Apple Pay as a payment method, follow the steps below:

  1. On your Shopgate Payment page, where we left off in Chapter 1, look for the Apple Pay section at the bottom. Click Add Now to add Apple Pay as a credit and debit card payment method.
    IMPORTANT: If no credit card provider is configured, you will receive an error message when you try to add Apple Pay.

  2. A light box shown below will open. Tell us where you want to display the Apple Pay button, copy the Merchant ID (to get Apple CSR from your payment provider), configure any additional settings, and click Save.

Now Apple Pay should appear in your payment list. Please continue to the next chapter to generate your Apple Pay Certificate.



3. Generating Apple Pay Certificate

An Apple Pay Certificate needs to be generated before Apple Pay can be used in your Shopgate mobile shop. Follow the steps here:


Step 1. Obtaining Apple CSR from your payment provider

First of all, you will need to obtain an Apple Certificate Signing Request (CSR) from your payment provider.

Instructions: Stripe users click here Authorize.Net users click here


Step 2. Uploading Apple CSR to Shopgate

Once you have the Apple CSR, upload it to Shopgate by following these steps:

1. On your Shopgate Payment page click Config on the Apple Pay entry.
2. Upload your CSR by clicking the "Upload Apple CSR" button.

3. Now a status will appear.

We will work hard to activate your certificate. This process may take up to 5 business days.

4. Your Apple Pay Certificate is ready as soon as the status changes to "active".

Stripe users, please download your Apple Pay Certificate here and upload it to Stripe for final verification.


That's it! Now you have finished your part of adding Apple Pay as a payment method. Once Apple Pay has been activated and verified, you will be ready to accept credit and debit card payments via Apple Pay.



4. Frequently Asked Questions (FAQ)

4.1 Why does it take a few days to activate Apple Pay?

This is because Apple Pay and Shopgate want to give your customers a high level of security when it comes to credit and debit card payments.

For each shop that has added Apple Pay as a payment method, a Shopgate payment expert will make sure to create a unique certificate and upload it to Apple Pay manually. This process can take up to 5 business days.

After your Apple Pay is activated, your customers will be able to enjoy the easy and secure payments with Apple Pay.


4.2 Which of my customers can use Apple Pay?

To use Apple Pay, your customers will need to check out in your Shopgate iOS app on an iPhone 6, iPhone 6 Plus, iPad Air 2 or iPad mini 3 device. These models contain a Secure Element, which provides your customers with an extra protection of the card information.

Your customers will also need to have a valid credit or debit card already connected with Apple Pay on their devices.

Also note that Apple Pay is currently only available in the U.S. We will work hard to bring Apple Pay to your app as soon as it is available in your country.


4.3 Which card types are supported?

Any U.S. credit or debit card from one of the connected issuer banks is supported by Apple Pay. More information can be found here:


4.4 How much does it cost to accept Apple Pay?

Apple does not charge merchants or customers to use Apple Pay for payments. Your customers' credit and debit transactions will continue to be handled by your payment provider.


4.5 What are "Apple CSR" and "Apple Pay Certificate" files?

While both files are needed to activate Apple Pay, these 2 files serve different purposes.

An "Apple CSR" file, or an "Apple Certificate Signing Request" file, is provided by your payment service provider and is used to generate your "Apple Pay Certificate" file. You will need to download an "Apple CSR" from your payment provider account and upload it to Shopgate.

An "Apple Pay Certificate" file, on the other hand, is provided by Shopgate and is used to activate Apply Pay in your payment service provider account. You will get this file from Shopgate after it is generated, then upload it to your payment provider account for final verification.