Support Center

Setting up PayPal


PayPal is available as a payment service provider on Shopgate.

By setting up your PayPal account at Shopgate, you will be able to accept the following types of payment from the available marketplace:

  Currently available in
UK Yes
Germany Yes
Austria Yes
Switzerland Yes
Poland Yes
France Yes
Australia Yes


In this article, you will find everything you need to set up PayPal as a payment method for your mobile website and apps.

To accept credit card payments via PayPal Payments Pro, please read setting up PayPal Website Payments Pro.


Topics covered in this article:

  1. Adding PayPal as a payment method
  2. Configuring payment options
  3. Frequently Asked Questions (FAQ)


1. Adding PayPal as a payment method

To add PayPal as a payment method, please complete the following steps:

  1. Log in to your Shopgate Admin page.
  2. Click on Settings from the menu bar, then select Payment.
  3. Find the section called Add payment method, and select PayPal under Payment method from the list.
  4. In the pop-up window, click Approve now. You will be temporarily redirected to PayPal's website.
  5. Click Grant Permission to allow PayPal to accept your customer's payments at Shopgate. You will then be returned to the payment configuration page in step 3.
  6. Now you have added PayPal as a payment provider for your shop. Continue to the next chapter to configure the options.


2. Configuring payment options

Before you can accept payments from your customers, a few options need to be configured. Follow the steps below:

  1. Go back to the Payment page. Now you should see PayPal listed as one of your payment methods. Click on the Config button.
  2. The configuration page will pop up. Set additional charges, define where you want to display the PayPal Express Button, and select your transaction type. Click Save.
    Important: To receive immediate payments from your orders, select Sale as your transaction type.

    Free shipping To offer free shipping for all PayPal orders, select "Yes". Otherwise, leave it to "No". For more information, read Understanding additional fees of a payment
    Additional charges To charge additional fees to PayPal orders, select "Yes". Otherwise, leave it to "No". For more information, read Understanding additional fees of a payment
    PayPal Express button Select where you want to place your PayPal Express button: in the shopping cart, or in the cart and product detail page. Select "Disable" to hide the button.
    Transaction type Sale: for immediate payment
    Order: for creating an order
    Authorization: for authorizing a payment to capture later
  3. That's it! Now PayPal has been set up successfully to accept payments from your customers.


3. Frequently Asked Questions

3.1 Why are shipping rates incorrect for some PayPal orders?

This may be caused by PayPal Express service on the product page.

Please choose to display your PayPal Express button only in cart, NOT on the product detail page. This will make sure shipping info to be calculated correctly.


3.2 Why can't I get payments from PayPal orders?

This is because your PayPal transaction type is not set up correctly.

For immediate payments from PayPal, please select "Sale" as your PayPal transaction type. If "Authorization" has been selected, you will need to go to your backend and manually authorize all payments.


3.3 What should I do after my PayPal credentials have been updated?

If you have recently updated any login credentials at PayPal, you will need to authorize your PayPal account again at Shopgate.

This can be done easily by removing your PayPal from the payment list and adding it again. To remove PayPal, follow Chapter 2 and click the Delete button. To add Paypal again, follow Chapter 1.


3.4 Which IPN Transaction Type does Shopgate API send?

The Shopgate API sends an IPN Transaction Type of "cart".

For more information on PayPal IPN Transaction Types, please read