FAQ

Common questions and simple solutions.

How does Shopgate import my products & categories?

The Shopgate plugin installed in your shopping cart system imports your products and categories. All product information is transferred to the database using XML or CSV files.

Below you can find out more information about how Shopgate imports products and categories for your mobile shop.

General workflow

The general workflow of a product and category import looks like this:

  1. When an import request is triggered, an XML or a CSV file that contains lists of your products and categories will be generated.
  2. Your XML or CSV files will then be downloaded to the Shopgate backend.
  3. The files will first reach the work queue where import requests from all Shopgate mobile shops will be processed. When it is your turn, your product/category information will be written in our database.
  4. Your shop will then be updated with the latest products and categories.

Automatic import

When a connection is created between your plugin and Shopgate, all products and categories will be automatically imported for the first time.

After this occurs, your shop is automatically queued in our smart pipeline system. Our system then schedules an import for your shop periodically. This service runs 24/7, 365 days a year to make sure your products and categories are updated in a timely manner.

Manual import

We understand that sometimes one product may move faster than the others, or maybe you wish to make a major change in products and/or categories immediately. Don't sweat it: we have provided a manual import option to you.

To learn how, please read How do I start a product import manually?

For more troubleshooting guidance on product import, please read How do I troubleshoot missing or outdated products?

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