Support Center

Contracts and invoices


In this article, you will find out everything about your contracts and invoices.

Topics covered in this article:

  1. Viewing my contracts and invoices
  2. Changing contract and invoice address
  3. Updating contract and contract payment
  4. Downloading invoices


1. Where can I view my contracts and invoices?

  1. Log in to your Shopgate Admin page.

  2. Click on your name on the top right, and select Contract & Invoices.

  3. Now you should see all your contracts and invoices listed on this page.


2. Changing contract and invoice address

You can change your contract and invoice address on your Contract & Invoices page.

  1. Point your mouse to the address field, and the area will be highlighted with a blue background. This means you can make changes here by simply clicking on the blue area.

  2. Click on the blue area to show the address in editing mode. Edit your address, and click Save.

Note that, this address is for billing purposes only, and can be different from your physical store location. To make changes to your physical store address, please go to Settings > General.


3. Updating contract & payment

You can make changes to your contract and payment information by clicking on the Change button.

To update your payment information, click Change Payment. The pop-up below will show up. Make changes then click Save changes.

To cancel a contract, please contact your sales personnel.


4. Downloading invoices

You can download an invoice by clicking the PDF or CSV button to the right of the invoice.

To download multiple invoices in CSV format, check the checkboxes of the invoices, then click the big blue button on top.


  • Avatar
    Jeffrey Menard

    We would like to cancel our contract. Please confirm.

    Thank you,
    Shedtown USA

  • Avatar
    Jingjing Liu

    Hello Jeffrey,

    We are very sorry to see you go! Your request has been forwarded to the appropriate department. Please let us know if we could help further.

    All the best,