Shipping, Payments + Taxes

Manage shipping, payment methods, and taxes.

Amazon Pay

Accept payments on your mobile website with Amazon Pay. Please note that this option is only available in the US, UK, and Germany. Also note that Amazon Pay does not yet apply to mobile apps.

Register an Amazon Pay Merchant account

To integrate Amazon Pay at Shopgate, please register for an Amazon Pay Merchant account. Please note that "Checkout by Amazon" accounts cannot be integrated.

Collect Information

Please collect the following information before you start. Everything listed here is required to register for an Amazon Pay Merchant account.

  • A unique email address not associated with any other Amazon account
  • Your business name, type of goods or services, sales volume, company registration and ownership information
  • Place of establishment (your business address)
  • VAT registration details (if your business is VAT-registered)
  • Credit card number
  • Phone number

Sign Up for an Account

To register for an Amazon Pay Merchant account in the US, click here. Follow the on-screen instructions until your registration is complete.

United_Kingdom_Great_Britain_.png UK merchants sign up here. For more information, watch this video tutorial or go to the Overview (UK) page.

Germany.png German merchants sign up here. For more information, watch this video tutorial or go to the Overview (Germany) page.

Generate a MWS Access Key

MWS access keys need to be generated before Amazon Pay can be configured with the Shopgate plugin.

  1. Log in to the Amazon Seller Central of your country: United_States_of_America.png USA  |  United_Kingdom_Great_Britain_.png UK  |  Germany.png Germany
  2. Go to Integration → MWS Access Key.
  3. Under "Create MWS Account," click the link. Then log in again to your Amazon Pay account.

  4. Select the first option: "I want to access my own Amazon seller account with MWS." This ensures that you register the MWS Access Key for your own account. Click Next, read and accept the license agreement, and click Next again.

  5. Now the AWS Access Key ID, Secret Key, and the Merchant ID are presented to you on the congratulations page. You can always review the key information at Amazon Seller Central under Integration > MWS Access Key.

Configure Amazon Seller Central

To configure your Amazon Seller Central, follow the steps here:

  1. Log in to the Amazon Seller Central of your country: United_States_of_America.png USA  |  United_Kingdom_Great_Britain_.png UK  |  Germany.png Germany
  2. Go to Settings → Integration Settings on the top right to open the Integration Settings page.

Note: If "Integration Settings" is not listed, check if you are using the Amazon Pay account.

There are two important tasks you need to complete in your Amazon Seller Central:

Enter Integrator URL
  1. Under the section labeled "Instant Notification Settings," click the Edit button to the right.

  2. Enter this URL as the Integrator URL:
    If your Integrator URL is pre-filled with a different URL, copy and paste it into the text field Merchant URL. Then enter as your new Integrator URL.

  3. Click Update to save the changes.
Upload a Banner Image

Having a banner image will increase conversion rate and add more trust to your shop!

This banner will be automatically resized to 50x150 pixels.


To upload a banner image, look for "Pop-up Window Banner" on the Integration Settings page. Click Choose File and then Upload.

That's it! You have finished both tasks on your Amazon backend. Continue reading to finish setting up Amazon Pay at Shopgate.

Find credentials

Please prepare the following information in order to set up Amazon Pay in your mobile website.

NOTE: The credentials only show on an Amazon Pay account. If you are currently using "Checkout by Amazon" account, please switch to your "Amazon Pay" account. Learn how here.

Merchant ID

In your Amazon Seller Central, navigate to Settings → Integration Settings on the top right.

Access Key ID

Secret Access Key

Click on INTEGRATION → MWS Access Key, and look under the table "Access Key ID and Secret Access Key."

Transaction Type

Choose a transaction type to accept customer payments.

Set up Amazon Pay

IMPORTANT: Please make sure you have an Amazon Pay Merchant account. "Checkout by Amazon" or any other Amazon accounts do NOT have the API option to integrate.

Please follow the steps below to set up Amazon Pay in your mobile shop:

  1. Log in to your Shopgate Admin and navigate to Settings → Payment.
  2. In the section labeled "Add payment method," search for "Amazon Pay" and select it.
  3. A pop-up shown below will open.
  4. Follow the instructions here to clear your cache in your Shopgate Admin. This will refresh the changes to your Amazon Pay setup.

Congratulations! Amazon Pay is now completely set up and ready to accept payments from your Shopgate mobile users.

Frequently Asked Questions 

Why can't I see Integration settings?

Integration settings only show up for "Amazon Pay" accounts. If you're currently working in another account view, please switch to the "Amazon Pay" account view to see integration entries in Settings and on the menu bar.

Which transaction type should I use: "Authorize Only" or "Authorize and Capture"?

Your transaction type will be set to Authorize Only by default. This allows regular Amazon Pay accounts to be able to accept bank transfers or similar customer payments. You will only need to confirm shipping of an order to get paid.

Authorize and Capture is for those who have applied for this option and have been approved by Amazon. If you are not sure which option is for you, contact Amazon and ask if your account has been white-listed for Authorize and Capture. When Authorize and Capture is selected, you will get paid automatically.

How do I switch to my "Amazon Pay" account in Seller Central?

Go to your Amazon Seller Central and look for a drop-down on the top right. If it shows "Checkout by Amazon" or another account name, click on it, and select Amazon Pay from the drop-down.

What is my Merchant URL?

Many Amazon Pay accounts should already have a merchant URL entered in the settings. However, if this isn't the case, choose one of the following:

  • If you have an Integrator URL pre-filled, please copy this URL and paste it into your Merchant URL field. Then enter as your new Integrator URL.
  • If both of your Merchant URL or Integrator URL are empty, simply leave the Merchant URL empty.

An order is marked "on hold." What does that mean?

If one or more of your customer's orders show a status of "on hold," you will not be able to confirm shipping on these orders. This indicates that there has been a problem with the order(s). Please contact Shopgate support at

My customers can't select Amazon Pay. What should I do?

If your customers are seeing an error while selecting Amazon Pay in your shop, make sure your Amazon Pay credentials are up-to-date at Shopgate, as detailed above.

If the issue persists, try to clear the cache at Shopgate.

Why have my orders been canceled automatically?

If orders paid by Amazon Pay have been canceled automatically, it is highly likely that you have entered your VAT number incorrectly. Please update your VAT number in your Amazon seller account under Settings → Seller Account Information → Business and Contact Information → VAT Agreement.


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